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Typical tasks > Using the shopping cart

# Using the shopping cart

You can use the Shopping Cart to temporarily store items to request later. If you log out without submitting the request, the items in your cart will be lost.

The Shopping supports Fast Track and Regular items. Fast Track items are items that, the must be submitted directly and cannot be ordered together with other items.

Submit cart items

The number of items in your cart appears in the upper right corner of the interface. When you submit the items in a request, the fulfillment workflow begins.

Request Saved Items

1. Hover over the Shopping Cart icon at the top of the page, and then click View Cart in the pop-up window. To submit items directly with all items currently in your Shopping Cart, click Submit Cart.
2. Review the items that are in the Shopping Cart. By default, they are all selected for submission.
   1. Click Edit to change the order information or options for an item, then click Update to return to the list of items in the Shopping Cart.
   2. Click Remove to remove an item.
3. When the items that you want to request are checked and you are ready to submit these items, click Submit Cart.

Complete the request

To complete the request, follow these steps:

1. In the Delivery Information section, create a name for your request for tracking purposes. For example, type "Inkjet Cartridges." This is helpful if you request the same item frequently. You can also add a description.

2. Provide all required contact information. There must be a contact name and a contact method. If you are placing a request for another person, their name is the Contact Name and you should specify their preferred contact method.

   Next to some fields, you can click the Looking glass button to display a pop-up window that shows the complete list of potential entries for the corresponding field. In this pop-up window, you can select directly from the list, or use the search box at the top of the pop-up window. After you select an entry, the field is populated with the value of the first column of the pop-up window. You can click the Erase button to clear the field.

3. If there are additional sections added to the checkout process, provide any requested information.

4. Optional. In the Attachments section, you can click the Folder icon to add any attachments that might be required to complete the request. Attachment size may be limited by your local environment. If you have problems with an attachment, contact your administrator.

5. You can update any part of the Delivery Information section. The cost area displays the base cost and then lists any recurring costs for each time period (for example, +10 USD/month).

6. When you are ready, click Submit. Service Request Catalog displays a confirmation and a Request ID if the submission process is successful.

   Note: Make sure that you complete all required fields correctly before you click Submit. Otherwise, the request is not successful.

Update a cart

To update the Shopping Cart, follow these steps:

1. Hover over the Shopping Cart icon at the top of the page, and then click View Cart in the pop-up window. To submit items directly with all items currently in your Shopping Cart, click Submit Cart.
2. Review the items that are in the Shopping Cart. By default, they are all selected for submission.
   1. Click Edit to change the order information or options for an item, then click Update to return to the list of items in the Shopping Cart.
   2. Click Remove to remove an item.
3. When the items that you want to request are checked and you are ready to submit these items, click Submit Cart.

If you are not ready to check out, you can click Dashboard, Services, or Support on the header bar to continue browsing for items.

Remove items from a cart

If you have one or more items in your cart and you wish to remove some or all of them, follow these steps:

1. Hover over the Shopping Cart icon at the top of the page, and then click View Cart in the pop-up window.
2. Click Remove to delete any item from the list of cart items.