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Frequently asked questions

# Frequently asked questions

What is Service Request Catalog?

Service Request Catalog is a self-service web interface to request IT goods and services, manage those requests, or approve requests for others. This release integrates with Service Manager 9.34, which provides the catalog content, fulfillment, and approval workflow for each request.

The catalog format enables you to search for hardware, software, office supplies, or support items that are required to do your job. The available items range from something simple, like a new mouse, to a complex bundle of items and services, like a new employee setup with all the tools and services he needs to be productive.

The typical user is the employee or manager who needs to request equipment or services to meet their daily job requirements. Some item or service requests may travel through an organization approval chain before the item or service is delivered. The upstream application defines the approvals required, assigns approval permission to selected employees, and controls the approval and fulfillment workflow.

Service Request Catalog relies on a connection to an instance of Service Manager to supply catalog data. This connection will be configured for you by your System Administrator.

What is the best resolution to view Service Request Catalog?

HP recommends that you set your desktop resolution to 1024 x 768 to optimize your Service Request Catalog experience. If you have a higher resolution, you should still see every part of the interface. Lower resolutions have unpredictable results.

The following questions are additional, commonly asked Service Request Catalog questions:

How do I access the Service Manager documentation?

How do I create bookmarks?

How do I make a Request for another person?

How do I resubmit a Request?

How do I save items?

How do I submit cart items?

How do I modify a Support Catalog Request?

How do I view my Delegated Approvals?

How do I view Requests waiting for my approval?

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