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# The Services Catalog

The Services Catalog enables you to request hardware, software, and services that support your work environment. There are related categories and sub-categories in the Services Catalog that are available to you according to your user role.

You can view and manage your service requests and support requests from Your Account page.

A bundle

A bundle is a collection of related items that are easier to request and to track as a unit than individually. For example, each time a new employee begins work, they need certain equipment and configuration services to perform their job function. Therefore, a new employee bundle might include a new computer, monitor, mouse, and telephone, as well as related services like telephone services and the creation of an email address. If they had to identify each item or service, and then request them one by one, it would take more time than requesting a complete new employee setup bundle.

Bundle options

Options are additional items that complement the main product. It is simpler to order the bundle as a single item, and select the additional items that might appeal to the bundle user. For example, a new mobile employee may also require a smart phone or tablet along with the regular new employee bundle.

The options for a specific bundle are available when you complete the request for the bundle.

Saved items

You can save items into a shopping cart as you browse the Service Catalog. You can request all the items in the cart in a single request, or request some of them and save the rest for a later request. These saved items can be hardware or software items, or they can be services that support business objectives.

Tip: If you have a number of items in the cart, it is a good idea to create requests that combine items or services that have similar approval requirements. If you submit all of them at once, fulfillment depends on all items being approved. An item that requires several approval levels, such as a new server or hardware bundle, should be separated from an item that may not require any approval, such as a password change.

You can save items in a cart only from the Service Catalog. After you select a Support Catalog item, you must complete the submission process.

Resubmit Order Mode

There are two reasons to resubmit a request. You may have submitted a request and you would like to make modifications while it is in a pending state, or the original request was rejected and you want to modify it.

A rejected request is a potential candidate for approval if you make some changes to the request. For example, you requested an item that is not usually approved for your user role. In another scenario, you requested an item that is no longer available, so you must choose a substitute item to be approved. Instead of creating a new request, you can make changes to an existing request and resubmit it for approval.

When you select the request for editing, you are automatically in "Resubmit Order Mode." The request appears in the Shopping Cart list. You can make changes and add comments to annotate the changes. For example, you can delete items from the request, add new items, or change the options associated with an item.

An information-only item

Some items are information-only items. Information-only items can be found in either the Services Catalog or the Support Catalog. Information-only items may include such items as additional instructions, items that you must request through an external link or by phone, or more information about an item. Information-only items might have a picture, description, or attachments. They do not include purchasing information or a price.

Tip: You can identify an information-only item easily because of a tag that states "Information-Only Item" when viewed on the list page.

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