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Basic concepts > The Support Catalog

# The Support Catalog

The Support Catalog enables you to request repair or other support-related services. For example, a Support Catalog might involve opening a Support ticket to troubleshoot a problem with an application that crashes, or a network connection that is dropped repeatedly.

There are related categories and sub-categories in the Support Catalog that offer a wide range of standard services. Support requests are integrated with your other requests. You can view and manage all of them from Your Account page.

An information-only item

Some items are information-only items. Information-only items can be found in either the Services Catalog or the Support Catalog. Information-only items may include such items as additional instructions, items that you must request through an external link or by phone, or more information about an item. Information-only items might have a picture, description, or attachments. They do not include purchasing information or a price.

Tip: You can identify an information-only item easily because of a tag that states "Information-Only Item" when viewed on the list page.

Related Information