Open topic with navigation

Typical tasks > Accessing your account

# Accessing your account

When you log on to Service Request Catalog by using your account assigned by the administrator, you are authorized to change your password, check and manage your service or support requests, and set the language of your browser. You can also access the Help system to learn how to work with Service Request Catalog.

Additionally, Service Request Catalog enables you bookmark the most used sections of the application so that you can quickly return to the sections you need. You can even create custom bookmarks that embed a locale preference that will override the default locale selection.

Logging Into Service Request Catalog

If you want Service Request Catalog to retain your login credentials, select Keep me logged in on the login page. As long as you continue to use the same computer, Service Request Catalog will remember your user name and password until you log out even if you start a new browser session.

Change my password

If your password has expired during your login to Service Request Catalog, you are required to change your password.

To change your expired password, follow these steps:

1. Log on to Service Request Catalog. The changing password form opens if your password has expired.

2. Type your new password in the New password and Confirm new password text boxes, and then click OK to save your change. The login page opens.
3. Enter your new password to log on to Service Request Catalog.

View my account

To view your account, follow these steps:

1. Click the User Account drop-down list in the header. (Hint: It displays your user name.)

2. Click Request History.

3. Under Your Service Requests, click one of following to see more information:

   - Approved

   - Pending

   - Denied

   - Closed

4. Under Your Support Requests, click one of the following to see more information:

   - Open

   - Closed

The labels in these widgets may differ, depending on how your Administrator has configured SRC.

Setting language preferences

Service Request Catalog uses the language settings of your browser. Click one of the following browsers for a set of general guidelines on how to set your language preferences. If you use an unsupported browser, consult the browser documentation.

Internet Explorer

To set the language preference in Internet Explorer, follow these steps:

1. Click Tools > Internet Options.
2. Click the General tab.
3. Click Languages.
4. Click Add.
5. Choose a supported language and click OK.
6. Select that language and move it to the top of the preference list.
7. Click OK.

Firefox

To set the language preference in Firefox, follow these steps:

1. Click Tools > Options.
2. Click Content.
3. In the Languages section, click Choose.
4. Click Select a language to add.
5. Choose a supported language and click Add.
6. Select that language and move it to the top of the preference list.
7. Click OK.

Service Request Catalog supports the following language types:

Language | Language Code:
--- | ---
Arabic | ar_SA
Brazilian Portuguese | pt_BR
Czech | cs_CZ
Dutch | nl_NL
English | en_US
French | fr_FR
German | de_DE
Hebrew | he
Hungarian | hu_HU
Italian | it_IT
Japanese | ja_JP
Korean | ko_KR
Polish | pl_PL
Russian | ru_RU
Simplified Chinese | zh_CN
Spanish | es_ES

Note: For languages, such as Hebrew and Arabic, all display text, buttons, and forms are displayed Right-to-Left as is natural for these languages.

Access Service Manager documentation

Service Manager documentation is available from the Service Manager web client, or from the associated help server. Your system administrator needs this information to learn how to add, change, or delete Service Manager catalog categories, bundles, items, services, and so on.

When you access the Help system, click Service Catalogs in the left navigation pane to see the available content. For example, you can learn how to:

- Manage the approval workflow
- Add, modify, or delete a bundle
- Add, modify, or delete a category
- Add, modify, or delete an Item
- Make other administrative changes to the Service Catalog

Create bookmarks

Bookmarks are quick links to navigate within the Service Request Catalog application.

You can save any URL within Service Request Catalog application for future reference. For example, if you have a favorite catalog item, or if you want to jump quickly to any part of the application, you can save the URL as a favorite or a bookmark in your browser. When you later use that link, you jump immediately to that location after you log in to Service Request Catalog.

Save the landing page URL as a favorite or browser bookmark to streamline future browsing sessions.

Related Information