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Typical tasks > Service Catalog tasks > Request a bundle

# Request a Bundle

Bundles are complete packages of catalog items or services. Requesting a single bundle is much simpler than requesting each individual item in the bundle. Catalog administrators create bundles to make it easy for you to identify all the components you need to accomplish a task or set up your working environment.

Service Request Catalog is highly customizable. Administrators have the ability to show or hide panels, re-label buttons, and modify various other features of SRC. As such, it is possible that the instructions you find here may vary, or that an entire section (For example, the Support Catalog) of SRC has been removed. Similarly, all buttons and labels in SRC are fully customizable, and may likewise differ from the standard button labels described in the SRC Help Center. If you find a described button or feature is apparently missing, please contact your administrator.
Request a bundle

1. Click Services or Support.

2. Click Browse Catalog to display the list of available categories and items.
3. Select a category to display the available sub-categories.
4. If necessary, select a sub-category.
5. Select an item to display its detailed description.

6. Click Request or the item title) to view the item options.

Search for a bundle

To search for a bundle, follow these steps:

1. Type the name of a bundle or an item that might be a component of a bundle in the Search box and press Enter. As you type, SRC will auto-suggest items that match your search terms.
2. All items that match your search text appear in an item list.
3. Browse through the item list to find the bundle that you want to request.
4. Click Request or the bundle title to view the bundle options.

Tip: You can change the item display from a detailed list to a summary list by clicking a display mode icon on the blue bar.

Add item configuration information

To add item configuration information, follow these steps:

1. Click Request to provide more detailed information.

2. In the Order Information section, follow the onscreen instructions to identify individual or department information. The order information required varies depending on the item or bundle that you request.

   Next to some fields, you can click the Looking glass button to display a pop-up window that shows the complete list of potential entries for the corresponding field. In this pop-up window, you can select directly from the list, or use the search box at the top of the pop-up window. After you select an entry, the field is populated with the value of the first column of the pop-up window. You can click the Erase button to clear the field.

3. Complete all Order Information sections. If there are available options, follow the prompts to choose any options associated with the item. Optional items may increase the base price of the item or bundle when you complete the checkout process.

4. Increase the Quantity if you want to order more than one item.

5. When you complete the configuration, follow one of the following steps:

   - Click Add to Cart to save your item while you browse for others items and then click Submit Cart.
   - Click Request Now to go directly to the checkout process.

   Note: Make sure that you complete all required fields correctly before you click Add to Cart or Request Now. Otherwise, the request is not successful.

Complete the request

To complete the request, follow these steps:

1. In the Delivery Information section, create a name for your request for tracking purposes. For example, type "Inkjet Cartridges." This is helpful if you request the same item frequently. You can also add a description.

2. Provide all required contact information. There must be a contact name and a contact method. If you are placing a request for another person, their name is the Contact Name and you should specify their preferred contact method.

   Next to some fields, you can click the Looking glass button to display a pop-up window that shows the complete list of potential entries for the corresponding field. In this pop-up window, you can select directly from the list, or use the search box at the top of the pop-up window. After you select an entry, the field is populated with the value of the first column of the pop-up window. You can click the Erase button to clear the field.

3. If there are additional sections added to the checkout process, provide any requested information.

4. Optional. In the Attachments section, you can click the Folder icon to add any attachments that might be required to complete the request. Attachment size may be limited by your local environment. If you have problems with an attachment, contact your administrator.

5. You can update any part of the Delivery Information section. The cost area displays the base cost and then lists any recurring costs for each time period (for example, +10 USD/month).

6. When you are ready, click Submit. Service Request Catalog displays a confirmation and a Request ID if the submission process is successful.

   Note: Make sure that you complete all required fields correctly before you click Submit. Otherwise, the request is not successful.

Select optional items

If there are optional items that you can select when you request an item or bundle, they appear in the Order Information section. Optional items can be selected or not. They are not required to be added, but you should examine each one, and then proceed to the next task in the request submission. Follow the on-screen instructions to review and choose optional items. It is possible that the options that you select may cause additional fields to appear to request more information. Whether or not these fields appear depends on how your administrator has configured the items.

Optional items may increase the base price of the item or bundle when you complete the checkout process.

Customize a bundle

Bundles contain pre-selected items. You cannot customize a bundle because bundles are defined by your System Administrator in Service Manager. Some bundles have optional items that give you more choices. If there are optional items available, you have the opportunity to select them when you complete the request submission. It is possible that the options that you select may cause additional fields to appear to request more information. Whether or not these fields appear depends on how your administrator has configured the items.

Optional items may increase the base price of the item or bundle when you complete the checkout process.

Tip: Normally, you cannot select individual items from the bundle. Whether or not individual items are selectable is defined by your System Administrator. If individual items are available, you can select each one and save each of them into a separate request.