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Typical tasks > Attachments

# Attachments

Documents can be attached to a catalog item to provide more information about the specifications of the item. For example, a laptop could have a very detailed specification attached to describe the hardware and software on the laptop.

You can also attach a document to a request when you submit the request. Your attached document could be additional documentation that will facilitate approval, or any other information that needs to be available as the request goes through the approval and fulfillment process.

View an attachment

Some catalog items have attachments to provide more information about the item. For example, a printer could have a specification sheet attached in PDF format.

Item or bundle attachments

To view item or bundle attachments, follow these steps:

1. Click Services or Support.

2. Click Browse Catalog to display the list of available categories and items.
3. Select a category to display the available sub-categories.
4. If necessary, select a sub-category.
5. Select an item to display its detailed description.

6. Scroll to the bottom of the item detail. If attachments exist for that item, there is an Attachments section with a list of viewable documents.
7. Click any attachment to download it and view it with the associated application. For example, if the document is in PDF format, Acrobat Reader displays the document.

Request attachments

If you submitted a request with attachments, you can add or replace attachments to a pending request. To do so, follow these steps:

1. Click the User Account drop-down list in the header. (Hint: It displays your user name.)

2. Click Request History.

3. Under Your Service Requests, click one of following to see more information:

   - Approved

   - Pending

   - Denied

   - Closed

4. Under Your Support Requests, click one of the following to see more information:

   - Open

   - Closed

The labels in these widgets may differ, depending on how your Administrator has configured SRC.

5. Select an open, approved, or pending request.
6. Click the View arrow to see the details of the request.
7. In the Attachments section you can click an existing attachment to replace it with a different attachment, or add another attachment.

Add an attachment

You can add one or more attachments during the Submit process.

1. Complete the Delivery and Contact Information sections in the Submit pane.
2. In the Attachments section, add or delete an attachment.
   1. Click the Folder icon to locate a file that you want to attach to the request.
   2. Click Upload to attach the file, or Cancel to halt the attachment process.
   3. Repeat Steps a and b for each file to be attached to the request. You can see a list of each attached file and the file size. There is no limit to the number of files that you can attach.
3. Click Submit to complete the request submission. After you submit the request, you cannot change the attachments in the Service Manager environment.

Note: Service Manager does not impose limits on attachments because the size and number of attachments is determined by Service Manager local configuration settings. If Service Manager returns an error message when you submit the attachment, contact your local Service Manager administrator for more information.