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Welcome to Service Request Catalog > What's new in this version of Service Request Catalog?

# What's new in Service Request Catalog?

What's New in SRC 9.34 ? | Feature Description
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User experience improvements to the request submission process | All panels are expanded by default, you do not need to click the Next button to complete a request. Therefore, you are not blocked by mandatory fields and can view and edit any section directly. Additionally, all sections can be expanded or collapsed. You can click the Expand All and Collapse All buttons for all sections or to click Expand and Collapse arrow buttons for a single section to improve the readability for the long scrolling screen.
Change your password | You can now change your expired password during login to Service Request Catalog.

What's New in SRC 9.33 ? | Feature Description
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Knowledge article feedback | You can now add feedback to a knowledge article. When you view an article, you can click the Leave Comment button to add your comments on the article, or rate the article up or down.
Knowledge article usage | Service Request Catalog now stores the search history and KM usage history.
Login names are stored | Service Request Catalog now stores your login name.
Additional contact information | You can now see additional contact information, such as the first name, last name, and email address of the contact.
Comments on service requests | You can now post comments on open, pending, or denied service requests by clicking Comment & History button.
Google Chrome support | Service Request Catalog now supports Google Chrome.
Tablet support | Service Request Catalog now supports tablet devices, such as Apple iPad and Google Android tablets.

What's New in SRC 9.32 ? | Feature Description
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Re-branded | SRC is now re-branded to match the version of Service Manager with which SRC is released. The previous version of SRC was numbered version 1.40, and was released together with Service Manager 9.31. This version is now numbered the same as the Service Manager version with which it is released, 9.32.
Recurring Costs | Recurring Costs are now clearly identified in the costs area when you select an item. The cost area displays the base cost and then lists any recurring costs for each time period (for example, +10 USD/month). In addition, recurring costs for an item can now be highlighted by a price tag icon in the Pending Approvals window of your Request Inbox. Whether this icon appears is configured by your system administrator.
Dynamic User options | Administrators can now configure items in the Service Catalog in Service Manager to present options and fields dynamically to users. This feature can be used to gather additional information from end users that is specific to their request and can also reduce the size of the Service Catalog by allowing items to be configured dynamically (therefore, administrators do not need to specify multiple variants of the same item). As such, end users may see additional fields or options appear as the make their requests.
User Interface Customization | In this version, Service Request Catalog extends its customizability features by allowing administrators to tailor virtually every label in Service Request Catalog. In addition, administrators can customize the default SRC checkout panels. Together, these additions provide an almost limitless combinations for administrators to design the SRC UI.
Additional Language Support | This version of Service Request Catalog adds Hebrew to the list of translated languages in which SRC is deployed. In addition, Right-to-Left support was fixed so that Right-to-Left languages like Hebrew and Arabic behave as expected, and avoids the limitations of previous versions of SRC. Also, because of the extended customizability of the user interface, it is now possible for an organization to completely translate all strings in the SRC UI, which effectively enables an organization to self-translate SRC to whatever languages they wish.
Enhanced Look-up Fields | In this version of Service Request Catalog, when you make a request and select a value from a look-up field, you can select the data from a multi-column list (a QBE list in Service Manager) that displays all information for that record. In earlier versions of Service Request Catalog, not all of this data was presented. For example, a look-up for a contact name would show only the first and last names that matched your search. However, this was problematic in large organizations, where two individuals could share the same name, or the organizations business practice required you to identify the user by a unique identifier, such as employee ID. Now, you can see all information in a table, displaying the users first and last name, their department and employee ID, or whatever else your administrator has configured for that record. Note that, after you select a record, all record information is included in the request, even though only part of it may be shown in the SRC UI.

What's New in SRC 1.40? | Feature Description
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Global Catalog Search | This version of SRC enables extended search capabilities from the Service Catalog items, Support Catalog items, and Knowledge Management documents from Service Manager 9.31. Users can quickly find items in the catalogs and knowledge bases. Shortcut allow users to "quick launch" a custom support request if they cannot find an applicable support item from the catalog. These search features greatly streamline service and support by enabling end users to resolve their issues independently. For more information, see Using search
Service Subscriptions | SRC now allows users to quickly view and manage their subscribed services through the introduction of a new Subscription page and Dashboard widget. Users can filter subscriptions by Personal or Departmental categories. Users can obtain a history of their subscribed items. Users can Unsubscribe from a subscription which they no longer need. For more information, see Subscriptions
Approvals | SRC now supports Approvals and Approval delegation. Upon logging into SRC, users will see a new Approvals widget that displays the number of approvals in their queue. Users can filter their pending approvals by choosing Service Request, Change Request or Request (for Quote) approvals. Users can view their current approvals and quickly Approve or Deny requests using standard ITIL terminology. Users can designate an appropriate back-up Approver through the Settings window. For more information, see Approvals
Shopping Cart Improvements | The Shopping Cart now supports the following catalog item types: Regular Fast Track For more information, See Using the shopping cart.
Default Layout Improvements | The Popular Requests widget now appears on the Service tab (Or, can be hidden) Service Status and Support Status merged into a single Request Status widget Display the most important SM information using the smallest amount of screen real estate
Custom field editing | Service Request Catalog 1.4 allows editing of custom fields in the following situations: When resubmitting a Service request. When updating a Support request. In addition, support for a date/time picker has been added for custom fields and user selections. For more information, see the Service Request Catalog Customization Guide.
Launcher to support third party applications | SRC also adds an area, called the Launcher, which allows you to add links to launch third party applications. Examples of third party links might include such things as a video for training, the launching of a chat support application, or link to a search Web site. The administrator can customize the Launcher fields, buttons and mapping through simple manipulation of the manifest.xml file. For more information, see the Service Request Catalog Customization Guide.
Customized user interface | This version of SRC allows for greater control of the look and feel of the catalog. In this version, you can customize the visibility and arrangement of the widgets, brand the SRC by adding your organizations logo, modify the color scheme, and adjust text sizes and fonts. For more information, see the Service Request Catalog Customization Guide.