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Typical tasks > System administration and configuration

# Service Request Catalog configuration

Most configuration tasks should be performed by your System Administrator or require you to log in to Service Manager to complete the required changes. Make sure that you have administrative rights, or contact the Service Manager administrator if you need assistance. If you are an Administrator, see the Service Request Catalog Customization Guide.

Service Request Catalog is highly customizable. Administrators have the ability to show or hide panels, re-label buttons, and modify various other features of SRC. As such, it is possible that the instructions you find here may vary, or that an entire section (For example, the Support Catalog) of SRC has been removed. Similarly, all buttons and labels in SRC are fully customizable, and may likewise differ from the standard button labels described in the SRC Help Center. If you find a described button or feature is apparently missing, please contact your administrator.

## Best practices

Most best practices relate to catalog management and administration. If you are the Service Request Catalog administrator, use the Service Manager client to add, change or delete catalog items and categories.

You should verify that every item has a short description to identify the item, and a longer description to itemize the features, cross-reference related items, or list the individual items that are also part of a bundle. For example, a new employee hardware bundle might include several items that can also be requested individually. If a user requests the bundle, the deliverable is a complete system, such as a desktop computer with monitor, keyboard, mouse, and printer. Each item within the bundle might be requested individually, such as a new monitor to replace an existing defective component, or as an addition to an existing hardware configuration.

You should also verify the relationships between items and the parent categories. Make sure there are no items without parent categories, or categories with no associated items.

Note: Service Manager supports a rich text editor that generates HTML tags that may not display correctly in the Service Request Catalog interface. HP recommends that the administrator remove bullets or list item formatting from the rich text description before the user begins the request process. The formatting affects only the appearance of the item description, not the success of the request process. Service Request Catalog lists unsupported HTML tags used by the Service Manager rich text editor.

Configure a new user

The Service Request Catalog user must already be configured as a Service Manager user. The permissions granted by the Service Manager administrator will govern what the user can request, whether a user is a designated approver, or if approval rights can be delegated to a user.

For more information, see the Service Manager Help Center.

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