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Typical tasks > Subscription tasks

# Subscriptions

Subscriptions are used to track items from the Service Catalog.

Subscriptions may be either personal or departmental. Personal Subscriptions are subscriptions which were requested by you or was requested on your behalf by another person or your department. Departmental Subscriptions are subscriptions that are managed by you. It is possible that you have a departmental subscription which you manage, but are not actually subscribed to. For example, you may manage a departmental subscription that only your direct reports receive.

Viewing your Subscriptions

To view your Subscriptions, login to Service request Catalog and then click Subscriptions from the Dashboard. Click on the Subscription you wish to view from the list displayed on the center of the screen.

You may filter your Subscriptions by using the following options:

• Subscription: Personal or Departmental

• Subscription Status: All, Requested, Active, Cancellation Requested, Canceled or Denied

After you click on an item from your Subscription list, you will be able to see the following information about your Subscription:

- Subscriber - Indicates the name of the subscriber.
- Subscription Type - Indicates the Subscription Type.
- Associated Request - Shows the ID number of the request for this Subscription.
- Service SLA - Shows any associated Service Level Agreements for this Subscription.
- Status - Indicates the current status for this Subscription: Active (green); Requested (blue); Canceled (orange); Denied (red)
- Subscription History - Lists all pertinent operations that were performed on this Subscription.

Canceling a Subscription

To cancel a Subscription, follow the steps described in the “Viewing Your Subscriptions” section to view the details of the subscription you wish to delete. When you are viewing the Subscription, click the Unsubscribe button. When the confirmation window appears, enter a reason for the cancellation, and then click the Unsubscribe button to confirm.

Subscribing to a new Subscription

Subscriptions are generated passively when you subscribe to a Service item that is enabled as a subscription.

Note: An item is configured as a Subscription item by your System Administrator.