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Typical tasks > Viewing Your Request status

# Viewing Your Request status

When you request items and services, you may want to check the status of those requests frequently. Your account page consolidates all information in a single list. You can also look at the Dashboard to see a consolidated view of your request history.

View the status of my requests

There are two ways to see your request status: form the Dashboard or from Your Account.

Dashboard

The Dashboard is a quick way to see a consolidated view of your request history. To do so, follow these steps:

1. On the header bar, click Dashboard.

   The Dashboard shows a summary of Approved and Pending service requests and Open and Closed support requests in the pane titled "Your Requests."

2. Click any of summary row to see more detailed information.

Your Account

To view the status of your requests form Your Account, follow these steps:

1. Click the User Account drop-down list in the header. (Hint: It displays your user name.)

2. Click Request History.

3. Under Your Service Requests, click one of following to see more information:

   - Approved

   - Pending

   - Denied

   - Closed

4. Under Your Support Requests, click one of the following to see more information:

   - Open

   - Closed

The labels in these widgets may differ, depending on how your Administrator has configured SRC.

Viewing Service Requests Status

If you select a Service Request item to view, you will see the following information:

- The item ID
- The item description
- The item cost (if any)
- The date and time of the request
- Approvers (if any)
- Who requested the item
- The contact information of the requestor
- The request description

Additionally, you can click the View Details button in the Additional Details page to view individual line item information and the status of each line item. You can click the arrow on each line item to obtain additional details.

Note: The View Details button is a toggle switch between View Details and View History. You can click the View History button to view the history or Journal updates for a particular request.

Viewing Support Requests Status

If you select a Support Request item, you will see the following information:

- The item ID
- The item description
- The date and time of the request
- Update and Close buttons
- Status and Urgency
- Who requested the item
- The contact information of the requestor
- The request description

Additionally, you can click on the History button to obtain information about any Activity logs and any associated comments. You can also click the Request Updates button to obtain any updates to your request.

E-mail notification

If your administrator configures e-mail notifications, Service Manager automatically sends a status e-mail message after you submit a request. Each time the status changes, Service Manager sends a new email message. The message contains a link to the request in Service Manager. You can click that link to start a Service Manager session and view your pending request. The request will show the approval history and current status.

Request for mode

If you made a request for another person, the status of that request appears in your list of pending requests. You are the only one who can edit or resubmit that request.

View the status of requests for others

You can request items from the Service Catalog for another employee. After you submit the request, you can track its status in your account. To do so, follow these steps:

Note: The status of the pending request appears in the account of the designated recipient, but only the requester can edit or resubmit the request.

1. Click the User Account drop-down list in the header. (Hint: It displays your user name.)
2. Click Account.
3. Under Your Service Requests, locate the request you made for another employee in one of the following lists.
   - Approved
   - Pending
   - Rejected
   - Closed
   - Review
4. Locate the request by the ID or by the Request Name.
5. Click the arrow in the View column to display the request details.

E-mail notification

If your administrator configures e-mail notifications, Service Manager automatically sends a status e-mail message after you submit a request. Each time the status changes, Service Manager sends a new email message. The message contains a link to the request in Service Manager. You can click that link to start a Service Manager session and view your pending request. The request will show the approval history and current status.