Troubleshooting / Problems and Solutions

# Software Operation Problems

> You cannot start EPSON TWAIN.
> The scanner software does not work properly.
> You cannot select optional equipment (Film Adapter).

## You cannot start EPSON TWAIN.

- Plug in the scanner and then turn on the computer.

- Unplug the scanner and turn off the computer. Then check the connection between the scanner and the computer.

- Make sure that EPSON TWAIN is selected in your application software.

- Make sure your software is installed correctly.

- In the Device Manager menu, make sure your scanner's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the scanner appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON TWAIN. Then reinstall it following the instructions in your Setup Sheet.

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## The scanner software does not work properly.

- Make sure your software is installed correctly.

- For Windows 98 and 2000 users:
  Check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner from the list of installed devices, then reinstall EPSON TWAIN following the instructions in your Setup Sheet.

- For Windows Me and XP u sers:
  Check if your scanner's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner's icon from the window, then reinstall EPSON TWAIN following the instructions in your Setup Sheet.

- Make sure your computer meets the memory and other system requirements specified for the software you are using.

- Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.

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## You cannot select optional equipment (Film Adapter).

Make sure the integrated TPU or the (optional) Film Adapter is installed correctly.

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